/* =========================================================
   ASSISTENZA — la pagina della chat
   Due colonne: il filo a destra, chi siamo e come rispondiamo
   a sinistra. Sotto i 900px diventa una colonna sola.
   ========================================================= */
.ass{padding-top:clamp(96px,11vw,148px);padding-bottom:clamp(56px,7vw,96px)}
.ass__testa{max-width:62ch}
.ass__titolo{font-family:var(--f-display);font-weight:400;
  font-size:clamp(30px,5vw,58px);line-height:1.06;margin:14px 0 0;color:#fff}
.ass__sotto{margin:20px 0 0;font-size:clamp(14px,1.15vw,16.5px);line-height:1.75;color:var(--ink-2)}

.ass__griglia{display:grid;grid-template-columns:1fr 1.35fr;gap:22px;
  align-items:start;margin-top:clamp(30px,4vw,50px)}

/* ---------- colonna sinistra ---------- */
.ass__lato{display:grid;gap:16px}
.ass__scheda{padding:26px 24px;border-radius:var(--r-lg);
  box-shadow:inset 0 0 0 1px rgba(255,255,255,.07);background:rgba(255,255,255,.015)}
.ass__scheda h2{font-family:var(--f-display);font-weight:400;font-size:13px;
  letter-spacing:.16em;text-transform:uppercase;margin:0 0 16px;color:#fff}
.ass__passi{list-style:none;margin:0;padding:0;counter-reset:p}
.ass__passi li{position:relative;padding-left:34px;margin-bottom:15px;
  font-size:13px;line-height:1.7;color:var(--ink-3)}
.ass__passi li:last-child{margin-bottom:0}
.ass__passi li::before{counter-increment:p;content:counter(p);
  position:absolute;left:0;top:1px;width:21px;height:21px;border-radius:7px;
  display:grid;place-items:center;font-family:var(--f-display);font-size:10px;
  color:var(--arancio);box-shadow:inset 0 0 0 1px var(--arancio-3)}

.ass__via{display:flex;align-items:center;gap:13px;padding:13px 0;
  border-bottom:1px solid var(--line);font-size:13px;color:var(--ink-2)}
.ass__via:last-child{border-bottom:0;padding-bottom:0}
.ass__via svg{width:17px;height:17px;flex:none;color:var(--arancio)}
.ass__via b{display:block;font-weight:400;color:#fff;font-size:12.5px}
.ass__via span{color:var(--ink-4);font-size:12px}
.ass__via a{color:var(--ink-2)}
.ass__via a:hover{color:var(--arancio)}

/* ---------- la chat ---------- */
.ass__chat{position:relative;display:flex;flex-direction:column;
  min-height:min(72svh,640px);border-radius:var(--r-lg);overflow:hidden;
  box-shadow:inset 0 0 0 1px rgba(255,255,255,.08)}

.filo__testa{display:flex;align-items:center;gap:13px;padding:15px 18px;
  border-bottom:1px solid var(--line);background:rgba(255,255,255,.02)}
.filo__livello{position:relative;display:grid;place-items:center;width:30px;height:30px;
  flex:none;border-radius:10px;transition:box-shadow .5s var(--ease),background .5s var(--ease)}
.filo__livello i{width:8px;height:8px;border-radius:50%;background:currentColor;
  animation:respiro 2.6s var(--ease) infinite}
@keyframes respiro{0%,100%{opacity:1}50%{opacity:.3}}
/* il colore dice a che livello sei, senza doverlo leggere */
.filo__livello--auto{color:var(--ink-3);background:rgba(255,255,255,.05);box-shadow:inset 0 0 0 1px rgba(255,255,255,.10)}
.filo__livello--giulia{color:var(--arancio);background:var(--arancio-4);box-shadow:inset 0 0 0 1px var(--arancio-3)}
.filo__livello--tecnica,.filo__livello--diretto{color:var(--arancio);background:var(--arancio-4);
  box-shadow:inset 0 0 0 1px var(--arancio-2),0 0 22px -6px var(--arancio-2)}
.filo__livello--attesa{color:var(--ink-4);background:rgba(255,255,255,.03);box-shadow:inset 0 0 0 1px rgba(255,255,255,.08)}
.filo__ore{margin-left:auto;font-family:var(--f-display);font-size:9.5px;letter-spacing:.18em;
  color:var(--ink-4);padding:5px 9px;border-radius:999px;box-shadow:inset 0 0 0 1px rgba(255,255,255,.09)}
.filo__chi b{display:block;font-family:var(--f-display);font-weight:400;font-size:13px;color:#fff}
.filo__chi span{display:block;margin-top:3px;font-size:11.5px;color:var(--ink-4)}

.filo{flex:1;overflow-y:auto;padding:22px 20px;display:flex;flex-direction:column;gap:14px;
  scrollbar-width:thin;scrollbar-color:rgba(255,255,255,.16) transparent}
.filo::-webkit-scrollbar{width:8px}
.filo::-webkit-scrollbar-thumb{background:rgba(255,255,255,.14);border-radius:4px}

.filo__avviso{margin:0;padding:13px 15px;border-radius:12px;font-size:12.5px;line-height:1.65;
  color:var(--ink-3);background:rgba(255,255,255,.025);
  box-shadow:inset 0 0 0 1px rgba(255,255,255,.05)}
.filo__avviso--no{color:#ffb28a;box-shadow:inset 0 0 0 1px var(--arancio-3);background:var(--arancio-4)}

.msg{display:flex;flex-direction:column;max-width:82%;
  animation:entra .38s var(--ease-out) both}
@keyframes entra{from{opacity:0;transform:translateY(8px)}to{opacity:1;transform:none}}
.msg--io{align-self:flex-end;align-items:flex-end}
.msg--sx{align-self:flex-start;align-items:flex-start}
.msg__corpo{padding:12px 15px;border-radius:14px;font-size:13.5px;line-height:1.68;
  white-space:pre-wrap;overflow-wrap:anywhere}
.msg--io .msg__corpo{color:#fff;background:rgba(255,255,255,.075);
  box-shadow:inset 0 0 0 1px rgba(255,255,255,.09);border-bottom-right-radius:5px}
.msg--sx .msg__corpo{color:#fff;border-bottom-left-radius:5px}
.msg__meta{margin-top:6px;font-size:10.5px;letter-spacing:.08em;text-transform:uppercase;color:var(--ink-4)}
.msg--vola{opacity:.5}
.msg--fallito .msg__corpo{box-shadow:inset 0 0 0 1px rgba(255,90,60,.5)}

/* ---------- chi sei ---------- */
.chi{padding:20px;border-top:1px solid var(--line);background:rgba(255,255,255,.02)}
.chi__legenda{margin:0 0 14px;font-size:12.5px;line-height:1.65;color:var(--ink-3)}
.chi__righe{display:grid;grid-template-columns:1fr 1fr auto;gap:10px}
.chi input{width:100%;padding:12px 14px;border:0;border-radius:11px;
  font:inherit;font-size:13px;color:#fff;background:rgba(255,255,255,.045);
  box-shadow:inset 0 0 0 1px rgba(255,255,255,.09);transition:box-shadow .3s var(--ease)}
.chi input::placeholder{color:var(--ink-4)}
.chi input:focus{outline:none;box-shadow:inset 0 0 0 1px var(--arancio-2)}

/* ---------- scrivere ---------- */
.scrivi{padding:16px 20px 20px;border-top:1px solid var(--line);background:rgba(255,255,255,.02)}
.scrivi__riga{display:flex;gap:11px;align-items:flex-end}
.scrivi textarea{flex:1;min-height:46px;max-height:150px;resize:none;padding:13px 15px;
  border:0;border-radius:13px;font:inherit;font-size:13.5px;line-height:1.6;color:#fff;
  background:rgba(255,255,255,.045);box-shadow:inset 0 0 0 1px rgba(255,255,255,.09);
  transition:box-shadow .3s var(--ease)}
.scrivi textarea::placeholder{color:var(--ink-4)}
.scrivi textarea:focus{outline:none;box-shadow:inset 0 0 0 1px var(--arancio-2)}
.scrivi__invia{flex:none;display:grid;place-items:center;width:46px;height:46px;
  border:0;border-radius:13px;cursor:pointer;color:#0b0b0b;background:var(--arancio);
  transition:transform .3s var(--ease-out),opacity .3s var(--ease)}
.scrivi__invia svg{width:19px;height:19px}
.scrivi__invia:hover{transform:translateY(-2px)}
.scrivi__invia:disabled{opacity:.4;cursor:default;transform:none}
.scrivi__stato{margin:11px 0 0;min-height:16px;font-size:11.5px;
  letter-spacing:.06em;color:var(--ink-4)}
.scrivi__stato--si{color:var(--arancio)}
.scrivi__stato--no{color:#ffb28a;letter-spacing:0}
.scrivi__nota{margin:10px 0 0;font-size:11.5px;line-height:1.6;color:var(--ink-4)}

@media (max-width:900px){
  .ass__griglia{grid-template-columns:1fr}
  .ass__chat{min-height:74svh;order:-1}
  .chi__righe{grid-template-columns:1fr}
}

/* ── i seguiti proposti ──────────────────────────────────────────────── */
.chips{display:flex;flex-wrap:wrap;gap:8px;padding:0 20px 4px}
.chips:empty{display:none}
.chip{padding:8px 14px;border:0;border-radius:999px;cursor:pointer;
  font:inherit;font-size:12px;color:var(--ink-2);background:rgba(255,255,255,.045);
  box-shadow:inset 0 0 0 1px rgba(255,255,255,.10);
  animation:chipEntra .4s var(--ease-out) both;
  transition:color .3s var(--ease),box-shadow .3s var(--ease),transform .3s var(--ease-out)}
.chip:nth-child(2){animation-delay:.06s}
.chip:nth-child(3){animation-delay:.12s}
.chip:nth-child(4){animation-delay:.18s}
@keyframes chipEntra{from{opacity:0;transform:translateY(6px)}to{opacity:1;transform:none}}
.chip:hover{color:#fff;transform:translateY(-2px);box-shadow:inset 0 0 0 1px var(--arancio-3)}

/* ── chi parla: ogni voce ha il suo tono ─────────────────────────────── */
.msg--auto .msg__corpo{background:rgba(255,255,255,.05);box-shadow:inset 0 0 0 1px rgba(255,255,255,.08)}
.msg--giulia .msg__corpo{background:var(--arancio-4);box-shadow:inset 0 0 0 1px var(--arancio-3)}
.msg--mb .msg__corpo{background:var(--arancio-4);box-shadow:inset 0 0 0 1px var(--arancio-2)}
.msg--sistema{align-self:center;max-width:94%;align-items:center;text-align:center}
.msg--sistema .msg__corpo{font-size:12px;color:var(--ink-4);background:transparent;
  box-shadow:none;padding:6px 0}

/* i puntini di chi sta scrivendo */
.msg--punti .msg__corpo{display:flex;gap:5px;padding:14px 15px}
.msg--punti i{width:5px;height:5px;border-radius:50%;background:var(--arancio);
  animation:salta 1.1s var(--ease) infinite}
.msg--punti i:nth-child(2){animation-delay:.16s}
.msg--punti i:nth-child(3){animation-delay:.32s}
@keyframes salta{0%,60%,100%{opacity:.28;transform:translateY(0)}30%{opacity:1;transform:translateY(-4px)}}

/* ── la scala dei tre livelli, nella colonna ─────────────────────────── */
.scala{display:grid;gap:2px}
.scala__grado{display:grid;grid-template-columns:auto 1fr;gap:14px;padding:16px 0;
  border-top:1px solid var(--line)}
.scala__grado:first-child{border-top:0;padding-top:0}
.scala__n{display:grid;place-items:center;width:24px;height:24px;border-radius:8px;
  font-family:var(--f-display);font-size:10.5px;color:var(--ink-4);
  box-shadow:inset 0 0 0 1px rgba(255,255,255,.12)}
.scala__grado--giulia .scala__n,.scala__grado--tecnica .scala__n{
  color:var(--arancio);box-shadow:inset 0 0 0 1px var(--arancio-3)}
.scala__grado b{display:block;font-family:var(--f-display);font-weight:400;font-size:13px;color:#fff}
.scala__grado p{margin:6px 0 0;font-size:12.5px;line-height:1.7;color:var(--ink-3)}